Red = complaint received and forwarded to Toyota, but no response from them
Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet.
Green = complaint received and forwarded to Toyota, and response received. Owner happy.
| Type 0f vehicle (ie Fortuner 4.0) | Fortuner 4×4 D-4D |
| Car registration number | CS xxx |
| Telephone number | 076 XXX XXXX |
| Email address | xxxx@xxxxx.co.za |
| Your story | Hi,When driving on the gravel road to my farm, the rear of the car give away on ‘sinkplaat’ areas. I never exceed 80km/h and my wheel pressure is about 2bar. This is very dangerous. I applied at the Bredasdorp dealer for the new tyres but have been waiting for a couple of months now. What else can I do to rectify this serious problem? I love my Fortuner aspecially after I had to tow a Landy up the mountain on a 4×4 route, but this problem is not acceptable. |
July 12th, 2011 at 1:17 pm
I have a Fortuner and recently both rubber roof rails popped out and now flap about if you go over about 60km’s. What product should I use to “stick” them back down again cause Halfway Toyota will only replace not repair !
February 20th, 2010 at 3:48 pm
Dear sir,
I would like to inform that I had booked a Toyota Fortuner on 29th August’2009’ under the receipt No. A20090001019 at Em Pee Motors, Industial Area , Ph.1 , Chandigarh and according to them the estimated delivery time given was April 2010. During this schedule , earlier booking number was stated as 93 but they are putting up a proof for 117 (I don’t know how) and expected delivery time is shifted to June ‘2010’. I had approached them number of times but they are not giving any correct details neither through phone calls nor email.
Even I had called the general manager 3 times but he is also not picking up the phone. The behavior of their staff is also not at all acceptable. I am not at all admired with kind of service your dealers are giving to your customer.
A request was also forwarded by Hon. Parneet Kaur (Minister of state for external affairs G.O.I) and till date no concrete feedback had been given. Even after lot of persuasion only a part information was passed on to us. I request your esteemed organization to be more transparent in this matter before I plan to cancel out my deal. Detailed enclosure attached.
Thank You.
Regards
Rahul Jalan
Chandigarh gases
Chandigarh (U.T)
India
M. 09888008887
E-mail – chandigarhgases@yahoo.com
rahjalan@yahoo.com
December 25th, 2009 at 5:00 pm
Status Toyota in Cradock (Eastern Cape) – Best service in the world!!!!!
December 17th, 2009 at 7:14 am
After 140,000km,noise developed on the driver side front door. Also the engine started to stall when laying idle at traffic light. After sending it for the serivce, I was told that the pressure regulator in the fuel assembly was faulty and was the reason why the engine stalled. It was the cost of repairing this fault is exorbitantly high. Toyota Thailand does not seem to care that its customers are being taken for a ride by its dealer when comes to repairs and services. Overall it is a good truck, but it is the after sales service which needs more improvement.
November 30th, 2009 at 8:34 pm
Yes, it is a shame that the public have to re-design a vehicle for the pro’s at their own expense. At least you have the safety and the vehicle you enjoy now. One would think that they woud step in and repair what went pear shaped !!!! and hold their name high…..
November 12th, 2009 at 10:39 am
Over and above all the issues I have had with my new 2009 Fortuner mentioned on this site the latest is the lurching breaks when slowing down – has anyone else experienced this? She has 14000km on the clock and I already need to skim my discs. I dont drive hard on the breaks as most of my commute is work and back on the infamous N1
November 3rd, 2009 at 10:18 am
I was about to buy a Toyota Fortuner, until I saw the website. Now I am looking for another more trustworthy product, and based on your experiences I will no buy any Toyota product again. Have you thought about contacting the head office in japan, and reporting the shoddy customer service clients in South Africa receive – they should fire all of the SA dealers and customer service people, and train competent people from scratch.
regards,
Michael Naidoo, Grahamstown
December 2nd, 2009 at 5:04 pm
Hi Michael
Thanks for your comment. I have not personally tried to contact Japan, as I am sure they are aware of all the bad publicity.
KC
January 29th, 2009 at 10:55 am
Mr response to the above complaint:
Hi
Thanks for submitting the letter. I have forwarded your mail to Ferdi de Vos. As I have said on my blog, as far as I know Toyota only ever responded to one of these complaints. My hope is that they get in touch with the readers directly, so that at least you get someone to talk to about your problem. I spoke to Ferdi de Vos directly, but that helped me absolutely zero.
I had the same problem as you when my tires were replaced. I was told to wait 6 weeks, because the tires are being imported, which is obviously nonsense as they are made in PE. Just this week someone wrote me and told me he was informed that he had to wait 6 weeks for Toyota to investigate whether he’s Fortuner is one of the “problem” cars. This again and again prove my point I was trying to make to Ferdi: wherever we go, we hear different stories. No one at Toyota seems able or willing to inform us, the owners of their products, on what we stand to do to get the Fortuner up to the standard we believe it should and can be at.
I was unwilling to drive for 6 weeks on tires which Toyota was willing to replace, as I deemed them unsafe. Toyota played hard ball, so my only option was to go out and buy new tires. I wanted to put proper 4×4 tires on my car anyway, and tried my utmost to get Toyota to allow me to pay in the difference for new Bridgestone AT’s, in stead of tires which I don’t want. The new tires cost me R11000. They were unwilling to come to the party, so now I have 5 brand new tires in my garage, which no one want. To make matters worse, the same tires they told me I can’t swop out for their replacement tires, are now advertised on the new Fortuner. I am not happy, as you can imagine.
I also spend another R9000 on Camil suspension, and now I can happily say the problem is sorted out. We went on a 4000km trip to Namibie over New Year’s and did more than 2000km’s on gravel. NOT ONE “EVENT”. The car handled impeccably. I even tested the car a bit by going into corrugated gravel road corners at about 70km’s per hour, and then flooring the petrol pedal, unleashing all 175kw’s. No problem at all. Rock solid handling. The Fortuner is now, after spending R20000 of my own money, the car I expected it to be. It is now a fantastically capable vehicle and 4×4.
November 16th, 2011 at 5:01 pm
Hi there. I am also have the same issues with front brakc disks that need to be skimmed – as well as the handeling – my Frotuner is a 2008 model with only 75 000 on the clock – I am thingking on adding the CAMIL SUSPENSION. But it seems that the shock brackets are not “strong enough”
I know that CAMIL is somewhere in Pretoria north – please could you assist with contact detail?
November 16th, 2011 at 7:04 pm
Hi Dirkie
I am VERY happy with my Camil suspension, it made a huge difference for me. I’ll drop you an email to give you the contact details.