After speaking to Toyota’s Ferdi de Vos about my unhappiness with Toyota’s response to the whole Fortuner debacle, I agreed to use my blog to try and get to the bottom of the problem. I added a form to top of the blog, where people could add their info and story, and this was then [...]
Continue reading...Friday, November 28, 2008
Update: The person who sent the original photos, kindly asked me to remove the photos, as he is putting the experience in the past. So, I agreed, as I can understand his request. Unfortunately, these blog posts open people like me to ridicule, because we apparently can’t drive, are always speeding and in general just have a [...]
Continue reading...Friday, November 28, 2008
BEWARE: This post contains SARCASM. Even worse, it also contains PERSONAL OPINION. Let’s sum all this up. So people have rolled their Toyota Fortuners. Not a big deal, according to Toyota. They decide to show us poor customers some love, and order their dealers to replace our tires on a one-to-one basis. This is not an admission [...]
Continue reading...Wednesday, November 19, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota 4.0 Car registration number xxx xxx GP Telephone number 083xxxxxxx Email address xxx@xxxxx.gov.za Your story Car is now on [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×2 Car registration number CT xxx xxx Telephone number 082xxxxxxx Email address xxx@xxxxx.com Your story I [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×4 Car registration number CA xxx xxx Telephone number 083xxxxxxx Email address xxx@xxxxx.co.za Your story I [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×4 Car registration number xxx xxx xxx Telephone number 082xxxxxxx Email address xxx@xxxxx.co.za Your [...]
Continue reading...Monday, November 10, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 4.0 V6 Car registration number CY xxx xxx Telephone number 082xxxxxxx Email address xxx@xxxxx.co.za Your story Toyota Brackenfell [...]
Continue reading...Sunday, November 9, 2008
As stated in a previous post, I have made an agreement with Ferdi de Vos from Toyota that all Fortuner complaints I receive, will be forwarded to him personally. He will ensure that the client receive a response. In the case of a response, or where the customer is still unhappy, I will also post [...]
Continue reading...Friday, November 7, 2008
from Ferdi De Vos to Rohan Strydom cc Marius Vorster Len Von Graevenitz Leon Theron date Thu, Nov 6, 2008 at 7:49 PM subject Re: Fortuner handling problem Dear Mr Strydom I refer to our telephonic conversation earlier this evening and would like to thank you for allowing me the opportunity to state Toyota SA’s case in this regard. As promised, herewith my written [...]
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Monday, December 1, 2008
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