After speaking to Toyota’s Ferdi de Vos about my unhappiness with Toyota’s response to the whole Fortuner debacle, I agreed to use my blog to try and get to the bottom of the problem. I added a form to top of the blog, where people could add their info and story, and this was then [...]
Continue reading...Friday, November 28, 2008
Update: The person who sent the original photos, kindly asked me to remove the photos, as he is putting the experience in the past. So, I agreed, as I can understand his request. Unfortunately, these blog posts open people like me to ridicule, because we apparently can’t drive, are always speeding and in general just have a [...]
Continue reading...Friday, November 28, 2008
BEWARE: This post contains SARCASM. Even worse, it also contains PERSONAL OPINION. Let’s sum all this up. So people have rolled their Toyota Fortuners. Not a big deal, according to Toyota. They decide to show us poor customers some love, and order their dealers to replace our tires on a one-to-one basis. This is not [...]
Continue reading...Wednesday, November 19, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota 4.0 Car registration number xxx xxx GP [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×2 Car registration number [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×4 Car registration number [...]
Continue reading...Monday, November 17, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 3.0 D4D 4×4 Car registration number [...]
Continue reading...Monday, November 10, 2008
Red = complaint received and forwarded to Toyota, but no response from them Blue = complaint received and forwarded to Toyota, and response received. Owner not happy yet. Green = complaint received and forwarded to Toyota, and response received. Owner happy. Type 0f vehicle (ie Fortuner 4.0) Toyota Fortuner 4.0 V6 Car registration number CY [...]
Continue reading...Sunday, November 9, 2008
As stated in a previous post, I have made an agreement with Ferdi de Vos from Toyota that all Fortuner complaints I receive, will be forwarded to him personally. He will ensure that the client receive a response. In the case of a response, or where the customer is still unhappy, I will also post [...]
Continue reading...Friday, November 7, 2008
from Ferdi De Vos to Rohan Strydom cc Marius Vorster Len Von Graevenitz Leon Theron date Thu, Nov 6, 2008 at 7:49 PM subject Re: Fortuner handling problem Dear Mr Strydom I refer to our telephonic conversation earlier this evening and would like to thank you for allowing me the opportunity to state Toyota SA’s [...]
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Monday, December 1, 2008
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